[How to] Check LIC Policy Details & Status Online, via SMS & Phone

A neighbor of mine bought an LIC policy last year to provide financial security for her family. But, she hadn't paid even the three instalments, when she had to go abroad for an urgent assignment for her company.

In all this hustle bustle of her professional life, she totally forgot her premium due dates and missed her grace periods. She came back to India after three months, remembered about her policy and went to her local office to deposit the due payments.

Her policy had lapsed and she had to pay extra charges to revive it back. Charges that could have been easily avoided.

Sounds familiar?

In fact, It's far too common for subscribers to forget their premium due dates. Many of them miss the grace periods too, and their policies end up lapsing. This can be easily avoided if you regularly check your lic status and keep a close tab on your due dates.

Earlier, getting these details meant you going to LIC branch office or getting in touch with your agent. You may have had to stand in a long queue as well.

But thankfully, LIC has changed all that...

With Life insurance Corporations's customer portal, you can get the status of your account from your bedroom on click of a button.

If you don't have access to the internet, you can get same information through their IVRS facility by calling LIC customer care number. You can also use their SMS facility.

All you will need handy is your policy number and some verification details.

Let's look at a detailed how to...

How to check the LIC Policy Status Online through LIC Website

There are two simple steps that you can follow to check your lic policy status and in general to use all the online facilities provided by LIC.

Step 1: Register and create an account

Go to their Customer Portal and click on "New User".

You will be taken to registration page where you can create a new account.

You will need following information to register yourself:

1. Policy Number
2. Instalment Premium (without taxes)
3. Date of Birth
4. Aadhar or Pan Number
5. Email Id and Mobile number

You can contact [email protected] for any issues you face during registration

Step 2: Enroll your policies

Once you have registered your account, the next step is to login into your account and 'Enroll' your policies.

Simply click on the Sign-In button and you can enter your user id, password and date of birth to access your lic account.

If you are struggling to log in even when your account is fully registered and activated or if the portal is giving you any error, try the old portal of lic.

Once you have successfully logged in, click on Enroll Policies and enter your details.

You will need your policy number, premium amount and name of the Insured.

Once these details are entered, you are all set.

You can now easily view the policy documents, payment due dates, payment calender, surrender value and any other details that you want.

You will also be able to make an online payment against your premium as well as get receipts for same.

How to check LIC policy details via Phone

In case you don't have access to the internet, you can check your details through your phone too.

For BSNL or MTNL subscribers, you can call LIC at their helpline number by dialing 1251.

For all other telecom providers, you can dial 1251 e.g. for Delhi you will dial 0111251 to reach out to LIC's customer care.

You may also call your nearest LIC customer zone for all types of policy enquiries.

If any number above is not working, you can check for the latest numbers as well as email ids here

LIC's customer care operates six days a week, 8am to 8pm from Monday to Friday and 10 am to 6 pm on Saturday.

They will help you with services like change of address, premium certificates, pension policies (life certificates) and with any other information that you may need like premium points, bonus, loans, plan details etc.

If you are unable to connect to any of the numbers above, try sending an SMS - LICHELP to 9222492224 or to 56767877. Some customer care executive should get in touch soon.

How to check LIC policy details via SMS

You can also get your details with a simple SMS.

You will need to send an SMS in a specific format to 56767877. You may also send this SMS to 9664996649 and that works exactly alike.

You can either enquire about the Individual Policy or the Pension Policy. Both have different SMS formats that need to be followed.

The format for Individual policy enquiry is:

ASKLIC PREMIUM/REVIVAL/BONUS/LOAN/NOM

e.g. if your policy number is 343223322, to know your instalment premium, sms ASKLIC 343223322 PREMIUM to 56767877

Following services are available for Individual Policies

• If you want to know instalment premium, send ASKLIC PREMIUM
• To know your revival amount, send ASKLIC REVIVAL
• For amount of bonus vested, send ASKLIC BONUS
• To know the amount available as a loan, send ASKLIC LOAN
• And for details of nomination, send ASKLIC NOM

For pension policies, the format to get information is slightly different.

You will need to send:

LICPENSION [STAT/ECDUE/ANNPD/PDTHRU/AMOUNT/CHQRET] to 56767877.

The codes are applicable as follows:

1. STAT - IPP policy status
2. ECDUE - Existence certificate due
3. ANNPD - Last annuity released date
4. PDTHRU - Annuity payment through Cheque/ECS/NEFT
5. AMOUNT - Annuity Amount
6. CHQRET - Cheque return information

Finally, time to reiterate, it's really important to keep a tab on the status of your policy and premium due dates. A lapsed policy is futile and revival will cost you pretty penny which you can otherwise invest and use elsewhere.

If you haven't checked your policy status in the recent past, I will recommend that you find some time, register an account on LIC's portal and do so asap. You may also make use of phone and SMS facilities.

To their credit, LIC has made it really easy to check your policy status and make premium payments.

That's all on this topic...

If you have a question, let me know.